locationVelo Winterthur, GmbH Hegistrasse, 35b, 8404, Winterthur
phone+41 (0)52 238 21 40
clockMon closed, Tue to Fr 9-12 and 13-18:30, Sat 9-12 and 13-17
awardThe largest selection of e-bikes and bikes from 36 brands

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  1. Services
  2. Services

Services

Velo Winterhur is the undisputed Number One in the region with more than 150 different e-bike models in the shop (Pedelecs und S-Pedelecs). Here you can test-ride all electric bicycles. Our website is updated daily. We also offer the widest selection of cargo bikes and folding bikes in the region. Our recommendation and test rides are always non-binding and free of charge. We provide unbiased advice.

We will provide you with an outstanding after sales service. Velo Winterthur has a professional e-bike repair shop including diagnostic devices and measuring instruments. We have a highly experienced team of mechanics and are professional in every aspect. Of course, we also repair bicycles without electric engines.

  • Purchasing Advice

    Our friendly and qualified staff are happy to advise you personally, on the phone and/or through e-mail. All for free.

    Experts will provide you with information and will set the bicycles exactly according to your wishes and will give you an opportunity to take a non-binding test ride.

  • Bicycle Repair / Service

    We repair all brands, irrespective of where you have bought your bicycle.

    From March to September, our mecanics are very busy. Therefor, bicycles purchased from other shops than Velo Zürich or Velo Winterthur might possibly be placed on a waiting list.

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  • Replacement Vehicle

    If your bicycle has been purchased from us, you get a replacement bicycle for free during repair or service.

    Likewise for e-bikes, folding bikes and city bikes. But for cargo bikes, tandems, racing bicycles and mountain bikes, this service is currently not available.

  • Transition Bicycle

    If you cannot find a suitable bicycle and we will order the right one for you. We can provide you with a similar or equivalent bike for the duration of the waiting period or till the time the customers order is fulfilled. Please note: three weeks waiting period after order and deposit on your new bicycle.

  • Exchange / Auction

    For anyone buying a new bicycle, we offer to sell their old bike by auction for free:
    - Creation of professional photos
    - Detailed description with precise specification
    - Start the public auction
    - Answering every question of all bidders
    - Test-rides during the auction
    - Handing over your bicycle to the highest bidder
    - We pay all auction fees
    - You can watch the auction online
    - You will get the entire proceeds from the auction

  • Spare Parts and Accessories

    We offer the whole assortment of "Schwalbe" bicycle inner tubes of around 50 different models and a wide range of bicycle tires.

    Here you will also find bike baskets of "Pletscher" and "Racktime", bicycle locks of "Abus", leather saddles of "Brooks" and bicycle lamps.

  • Bicycle Disposal / Recycling

    We will dispose your old bicycle appropriately. Usually, we can still repair and resell your old bicycle or at least reuse individual parts.

    Parts that are not useable anymore will be disposed professionally.

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